Refund Policy

1. Overview

This Refund Policy explains how refunds are processed for paid products purchased on the ScanSkip platform — including contact unlocks, priority applications, featured listings, and pro plan subscriptions. Training fees for engagements are paid directly between the Client and Trainer, and any refunds for those engagements are governed by the agreement between those parties, not by this policy.

2. Failed or Erroneous Payments

If a payment for a ScanSkip product fails, is charged twice, or was made in error (for example, an accidental duplicate purchase), the affected amount will be refunded in full to the original payment method.

3. Unlock Contact

A contact unlock is delivered instantly when the contact details are revealed. Because the value is delivered immediately at purchase, contact unlock purchases are non-refundable once the contact details have been shown to you.

4. Priority Application

A priority application is non-refundable once your application has been marked as priority on the requirement, as the benefit has been applied.

5. Featured Trainer & Pro Plan

If the benefit has not yet been activated — for example, the featured listing period has not started or the pro plan entitlement has not been used — we will consider a refund request made within 48 hours of purchase. Once the benefit period has begun or the entitlement has been used, the purchase is non-refundable.

6. Non-Refundable Items

The following are not refundable:

• Contact unlocks where contact details have already been revealed.
• Priority applications already applied to a requirement.
• Featured listings or pro plan periods that have already started or been used.
• Processing or gateway fees already incurred by payment providers.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method using the payment provider's standard settlement timeline, which may take several business days. You will be notified once the refund is initiated. Refunds are issued in the currency of the original payment unless otherwise agreed.

8. Fraudulent Claims

We may decline a refund where we reasonably believe a request is fraudulent, abusive, or made in bad faith. Repeat refund requests may result in account restrictions.

9. Contact

For refund and payment enquiries, contact support@scanskip.com with your purchase details. We aim to respond within 2 business days.